Terms & Conditions

Our Terms & Conditions

How we operate

Terms and Conditions – Private Non Business Customers

1 These conditions explain the rights, obligations and responsibilities of all parties to this Agreement. Volition Removals is the trading name of Volition Group LTD – company registered in England and Wales: Our company number is 10715198 and our registered office address is 71-75 Shelton Street, Covent Garden, London, WC2H 9JQ.
2 You are deemed to have accepted these Terms and Conditions when you accept our quotation.
3 These Terms and Conditions and our quotation are the entire agreement between us.

4. Our Quotation

4.1 Unless agreed by us in writing, we may change the fees or make additional charges if:
4.1.1 You opt for a flexible fee based upon time used
4.1.2 The work is carried out outside normal hours (8am-6pm) at your request.
4.1.3 We supply any additional service not specified in the quotation on your request.
4.1.4 We have to pay a parking fine or other fees in order to carry out our service on your behalf.
4.1.5 Delays or events outside our control which increase the time to completed the agreed work (for example, but not limited to, delays with the keys being provided or lift out of service)

5 Work not included in the quotation

5.1 4 Unless agreed by us in writing, we will not:
5.1.1 Dismantle or assemble furniture of any kind
5.1.2 Disconnect ,re-connect, dismantle or reassemble appliance ,fixtures ,fittings or equipment
5.1.3 Move items from a loft ,unless properly lit and floored and safe access is provided

6 Our Responsibility

6.1.1 We warrant that we will use reasonable care and skill in our performance which are necessary to complete our service as soon as possible.
6.1.2 It is our responsibility to deliver your goods to you, or collect them for you undamaged. By “undamaged” we mean in the same condition as they were in at the time when they were packed or been ready for transportation or storage.

7 Yours Responsibility

7.1.1 Declare to us that goods to be moved are your own property or you have been given authority by a person(s) who own goods and them aware of these conditions.
7.1.2 Arrange at your own expense – permits including parking or visitor permits or relevant charge for the parking meters, permissions, documents necessary for the removal to be completed.
7.1.3 Be present during the collection and delivery of the removals service. We are not responsible for any goods if the location or property is left unattended.
7.1.4 Provide us with a telephone number and contact address for correspondence during the removal service.
7.1.5 We are not liable for any loss or damage, costs or additional charges if this is caused by your own failure.
7.1.6 Ensure that any packing of goods undertaken by yourselves is completed with due care and that boxes are not excessively loaded with heavy items.

8 Payments

8.1.1 Unless you have our agreement to the contrary you must pay our charges with 48 hours of the completion of each phase of work. A phase of work is defined as job or project where work is undertaken and completed in consecutive hours and days. Should a break of more than 48 hours be incurred between various stages of a job, it will be considered as having moved into a separate phase.
8.1.2 For work quoted on an hourly rate a minimum booking payment of three hours is applied.
8.1.3 After the minimum four-hour working commitment, charges are accrued in 30 minute intervals. The half hour intervals are rounded to the nearest whole 30 minute (e.g. a job taking 4 hours 10 minutes will be charged at two hours, whereas a job finishing in 4 hours 16 minutes would be charged at 4.5 hours.
8.1.4 For all work undertaken a 25% deposit is required to book our services, unless otherwise agreed in writing by us.

9 Cancellation and changes

9.1.1 If you need to change or cancel the move date with 10 or less days notice period, we will charge the full deposit taken to cover the cost of lost business for the book dates. If you need to change or cancel the moving date with 11 days or more notice we will do so without charge. For those looking to cancel entirely giving 11 days or more notice we will return your deposit within 10 days.

10 Inventory Checks

10.1.1 In advance of any move we recommend you instruct us ‘Volition Removals’ on your behalf conduct an inventory check, this will provide the basis for any claim should items have been lost or damaged in transit.
10.1.2 We will recommend a recommendation of platform for you inventory check that we will also work from.

11 Our liability for loss goods or damage premises

11.1 We shall only be liable for damage caused by our negligence, in the event of our losing or damaging your goods. We will pay for the reasonable costs of repair or replacement of the item if we have been negligent.
11.2 In the case of lost items, if you have chosen not to undertake an inventory check for your move, we will not be liable for any missing items.
11.3 If items have been damaged in transit where you the customer have packed boxes, we will not be liable for any such damage to contents if fall through of the bottom of the box occurs or general items breakages within the boxes, unless there is clear evidence that we have not been careful with the transportation of boxes.
11.4 We will not be liable for the function of any electronic equipment following a move, unless there is clear evidence of neglect on our behalf.
11.5 Any damage to the goods or to the premises must be noted to us in writing within SEVEN DAYS of either collection by you or delivery by us to their destination.

12 Our right to sub-contract the work

12.1.1 We reserve the right to sub-contract some or all of the work.
12.1.2 If we sub-contract, then these conditions will still apply.